Standard‑size formal dresses require 7‑10 business‑day production time. Custom‑made and made‑to‑measure gowns take 12‑18 business days to finish. We will send tracking numbers to your registered email once your order ships out.

We ship items worldwide. It generally takes 7‑14 working days for delivery to Australia, 10‑20 business days for European countries and United States. Delays might occur because of customs inspection or unexpected logistics issues which are beyond our control.

Buyers shall be responsible for local import taxes, customs fees and clearance charges in your own country. We will declare proper product value according to international rules. We are not liable for customs detention caused by buyers’ local regulations.

Please double‑check your shipping address when placing orders. We will not re‑send items for free if parcels are returned due to incorrect or incomplete addresses provided by customers.

If you have shipping‑related questions, email us at support@zimmerformal.com. We will reply within 48 working hours.