Privacy policy
Zimmerformal Privacy Policy
This website is operated by Zimmer Gifts Co., Limited, a Hong Kong registered limited company. Hong Kong Business Registration No.: 61283746 Registered Address: ROOM 1802, BEVERLY HOUSE, 93-107 LOCKHART ROAD, Wan Chai, Hong Kong
This Privacy Policy explains how Zimmerformal collects, uses, stores, and protects your personal data when you visit our website, place orders, and use our online services. This policy works together with our Terms of Use and applies to all site visitors, registered users, and customers. By accessing and using our platform, you fully acknowledge and agree to the data practices outlined below.
Information We Collect
We only collect necessary personal information to deliver reliable shopping experiences and standard business services, following data minimisation principles. The data we gather falls into two categories:
1. Personal Information You Voluntarily Submit
Full name, email address, contact phone number, billing address, shipping address, payment related information, custom body measurements provided for made-to-measure gown production, consultation messages, product reviews and other content you actively submit to our platform.
Custom body measurements and payment credentials are classified as sensitive personal information and will be protected with enhanced security measures.
2. Automatically Collected Data
Device model, browser type, public IP address, website access timestamp, page browsing history, click behaviour and basic interaction data collected via cookies and standard website analytics tools. No sensitive identity information will be extracted automatically.
How We Use Your Information
All collected data is used for legitimate business purposes only and will never be abused for unauthorised marketing or illegal activities. Primary authorised usage includes:
- Processing, verifying, producing and fulfilling your gown orders, as well as handling all after-sales enquiries, returns and compensation claims;
- Sending order confirmations, production progress updates, delivery tracking notifications and official customer service replies;
- Verifying user identity to secure transactions and prevent fraudulent orders;
- Optimising website layout, product display and overall shopping experience;
- Identifying abnormal transactions, fraud risks and potential security threats;
- Fulfilling statutory tax retention obligations and responding to official regulatory or audit requests;
- Carrying out necessary internal business statistics without disclosing identifiable personal details to third parties.
Information Sharing & Disclosure
Zimmerformal will not sell, rent, lease or trade your personal identifiable information to third parties for commercial marketing without your separate explicit written consent. We may share limited necessary data only with vetted, compliant service providers for order completion and platform operation, including:
- Licensed payment service providers including Airwallex, for secure cross-border transaction settlement, refund processing and fund reconciliation;
- International logistics carriers, to arrange global delivery and real-time shipment tracking;
- Website technical operators responsible for server storage, system maintenance and security upgrades;
- Authorised in-house customer support teams to respond to your order and after-sales requests;
- Court, government or regulatory authorities when legally required by binding court orders, tax inspection or local mandatory laws.
All third-party partners are required to execute non-disclosure agreements and comply with global data protection standards including Australian Privacy Principles, Hong Kong Personal Data (Privacy) Ordinance and EU GDPR. We only disclose the minimum data volume required to complete designated services.
Data Retention Period (Compliance Requirement)
All order records, payment vouchers, shipping documents, customer personal information and communication logs will be securely archived for a minimum of 5 consecutive years to satisfy Australian GST tax audit, financial reconciliation and payment platform compliance rules. After the mandatory retention period expires, non-essential personal data will be anonymised or permanently deleted in compliance with privacy laws.
Data Security Protection
We adopt standardised industry technical and administrative security measures to safeguard your personal data: SSL/TLS encrypted transmission, encrypted secure server storage, periodic system vulnerability audits, tiered internal data access permissions and regular staff privacy compliance training. We implement reasonable safeguards to prevent unauthorised access, disclosure, modification or loss of user information. Nevertheless, no internet-based data transmission system can guarantee absolute 100% security against unknown risks.
Cookie Usage
Our website uses functional cookies to record browsing preferences, maintain user session status, accelerate page loading and optimise shopping experience. These cookie files do not capture sensitive personal or financial data. You may adjust your browser settings to block or clear cookies at any time; please note that disabling cookies may cause partial website functions to operate abnormally.
International Cross-Border Data Transfer
Your personal information may be transferred to and stored on overseas servers of our trusted partners to complete cross-border gown order fulfilment and global business operation. All cross-border data transfers comply with Australian, Hong Kong and international data protection regulations, and we enforce consistent high security standards for all offshore data storage parties.
Your Legal Data Rights
In accordance with Australian Privacy Act, Hong Kong privacy legislation and applicable regional consumer protection laws, you hold the following rights:
- The right to access a copy of all personal data we store related to you;
- The right to correct, update or amend inaccurate personal information, shipping address or measurement records;
- The right to request permanent deletion of your personal data after the mandatory 5-year retention period;
- The right to withdraw your consent for non-essential data processing activities at any time.
To exercise any of the above rights, submit a formal request via our official support email with your full order ID and identity verification materials. We will process valid applications and issue a formal response within 14 working days.
Children’s Privacy
Our website and formal gown products are designed exclusively for adult consumers aged 18 and above. We do not actively or intentionally collect personal information from minors under 18 years old. If you discover we have accidentally obtained data belonging to a minor, please contact our support team immediately; we will erase all related records promptly.
Third-Party External Links
Our website may contain hyperlinks to external third-party platforms for customer convenience. Zimmerformal has no authority or control over the independent privacy policies, data processing rules and security standards of external websites. We strongly recommend you review the separate privacy statement of any third-party site before submitting your personal information.
Policy Updates
Zimmerformal reserves the right to revise and update this Privacy Policy to align with business adjustments, tax rules and changes to global data protection legislation. Revised policy text will be published on our official website with a clear updated effective date, and all revisions take immediate effect upon public release.
Contact Us for Privacy Enquiries
If you hold any questions, feedback, complaints or formal requests related to our personal data protection practices, please contact our dedicated support team via email:
Email: support@zimmerformal.com
Service Hours: Monday – Friday, 09:00 – 18:00
Please attach your unique order number in all correspondence to speed up processing.